Something we all learned in the last few years is that no matter how well-organized you are, there is always the chance something annoying may get in the way of your travel plans.

We absolutely understand this.

Therefore, we have chosen a policy that offers travelers flexibility and peace of mind while also being fair to our local guides and services. 

Many of the large travel companies offer free cancellation even 24 hours before a tour start date. While this policy is great for clients, it is extremely challenging for guides and tour operators. When you book a tour, our guides block off their calendar and turn down requests from other travelers. Last-minute cancellations leave them without income. This leaves local experts in a precarious financial situation. We believe in sustainable travel and part of that is being fair to the locals who make our trips unforgettable. 

We hope that you find our policy reasonable.

CANCELLATION POLICY FOR TOURS.

Cancellations up to 15 days notice have no cancellation fees involved. Our clients will receive a 95% refund (the 5% that we can not refund is the Banking /Credit Card service fee)

Cancellations done with less than 14 days, but more than 7 days notice: in that case, we charge a minimum cancellation fee per tour, in order to compensate the guide for having booked the day (as he/she will have turned away other clients in order to keep the day for you). Minimum fee per tour: 50%

Cancellations made 6 days or less before the tour start date is non-refundable, we will have to charge you 100% of the total amount.

Timing is calculated in accordance with the time zone of the Tour.

For groups:

Cancellation fees shown above only apply to tours operated by Spain Private Guides. 

For tours or components supplied by third party/parties, e.g. airlines, hotels, overseas land operators, cruises, trains, car rental companies, museums, etc, the terms and conditions on cancellation of the third party/parties shall apply, plus a handling charge of $50 to $200 for Spain Private Guides for each tour or component canceled per person.

UNFORESEEABLE EVENTS:

Our clients may receive a 100% refund of the Tour price even within 15 days of your Tour date if you are prevented from taking the Tour because of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of Spain Private Guides.

The following is a list of examples of what Spain Private Guides consider as Unforeseeable Events: Impersonal events that make it dangerous or impossible to safely undertake a tour, such as travel bans or lockdowns imposed by the government where the tour takes place that prevent you from being able to enter the country or partake in the tour, epidemic disease unusual to an area (excluding Covid), war, civil insurrection, strike, earthquake, and natural disaster.

The following examples do not constitute Unforeseeable Events:

•  Illness or injury of a tour participant
•  Poor weather according to the season
• Change of plans
• Flight delays or cancellations
• Being late to the tour or other booked services
• Incorrect information such as hotel reservations or arrival dates.
• Sending the wrong dates for the tour services
• Delay train services

CANCELLATION POLICY FOR EXTRA SERVICES:

If extra services were involved to organize your tour, for example, entrances, private transfers, shows, concert tickets, or other, we are subject to the cancellation terms of each venue booked. 

*Please note:  Most venues do not accept cancellations and therefore do not offer refunds. Only in cases where the venue needs to cancel the event would you get a full refund. 

AMENDMENTS:

Spain Private Guides may modify and amend this Cancellation Policy from time to time at its sole discretion. Spain Private Guides will provide notice by posting such changes on the website.

Our Cancelation Policy is governed by Spanish law. 

HOW TO CANCEL A TOUR:

All Tour cancellations must be initiated by contacting Spain Private Guides via email at info@spainprivateguides.com

This policy applies to bookings made from January 1, 2023, onwards.

Please contact us if you have any questions about our Cancellation Policy.

RECOMMENDATION:

We highly recommend always buying travel insurance. This type of insurance is usually very cheap, but very useful in case something goes wrong. In the event that you will have to cancel your trip, most cancellation fees are also covered by these insurances.