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+34 613 072 092 info@spainprivateguides.com

FAQ’s

Find your FAQ’s about Spain Private Guides answered here. Please, contact us for further information!

What is included in the cost?

Sometimes, the listed price is an estimate and may vary depending on factors such as the number of passengers, route, season, entrance fees, and other relevant details. For a more accurate and personalised quotation, please don’t hesitate to get in touch with us.

The cost always includes a private guide in the client’s chosen language, tour arrangements, payment fees, and taxes.

If a price per person is listed for museum or monument entry, entrance fees are not included in the tour price. An additional fee applies for tickets, based on the number of participants (children up to 6 years old have free entry).

When visiting museums or monuments with one of our licensed guides, you’ll be able to purchase tickets without waiting in line.

If a chauffeured service is required, prices will vary depending on the number of participants and the type of vehicle.

Gratuity is not included.

Drinks and food are not included unless specifically stated.

For food tours: we believe everyone should enjoy what they truly like: whether you have preferences, allergies, or dietary restrictions, you are free to choose your tapas and drinks at each stop. Your guide will help you select the best options according to your taste.

Where does the tour start?

Your guide will meet you at your hotel or apartment at the starting time of your tour.
You may also choose to begin your day at an airport, harbour, train station, or the entrance to a monument—simply let us know your preference in advance.

When a central landmark provides the best starting point, we will suggest a convenient location and provide clear directions. Your guide can carry a personalised sign with your name if required.

Can I combine two or more tours and experiences?

Yes, you can! You’re welcome to book two of our half-day tours on the same day, creating a full-day experience.

If you would like to combine several tours, destinations, or experiences and are unsure where to begin, we offer tailor-made itineraries and private travel consultations designed entirely around your interests.

Browse our Signature Services here.

Do you offer shared group tours?

No, we don’t. All our tours are individually delivered just for you and your party.

Is a private tour really private?

Absolutely. If you book a tour with us, you are the only client for that tour.

Can I choose my guide? Will you personally be our guide?

Spain is a richly diverse country, and each region has its own expert specialists. We work exclusively with exceptional local guides—professionals who excel in delivering private, highly personalised experiences.

You will always know beforehand who your guide will be in each city. If you book more than one tour in the same destination, we will assign the same guide whenever possible.

We collaborate only with guides we know and trust. Their knowledge, passion, and attention to detail ensure an experience we are confident you will truly enjoy.

Are the tours on foot or by vehicle?

Walking tours
Spain’s historic centres are largely pedestrianised and lend themselves beautifully to exploration on foot. Walking allows for a more immersive experience and access to hidden corners that vehicles cannot reach.

In major cities such as Madrid and Barcelona, public transport offers an efficient and comfortable way to move around. Your guide will assist you with navigation and help you select the most suitable travel card.

Tour prices do not include transportation. Any public transport or taxi fares incurred during the tour remain the responsibility of the client.

Day excursions and chauffeured services
For countryside excursions, winery visits, or journeys to smaller towns, your experience includes a private chauffeur and vehicle alongside your guide, ensuring the best comfort. Pricing depends on the number of guests and the type of vehicle.
Please contact us for a personalised quotation.

Can we share the tour with other people?

That choice is up to you. We do not provide open small group tours. However, if you meet a couple of extra people at your conference, or on your cruise, or if your mother-in-law wants to tag along at the last minute, that’s all fine. Your tour, your group, just let us know so we can provide a full service for everybody! (entrances, car seats, public transportation tickets…).

What if I need to cancel?

No matter how well organised you are, there is always the chance that something annoying may get in the way of your travel plans. We absolutely understand this, so we offer very generous cancellation terms.

Read our Cancellation Policy
*By booking with us, you accept our Terms and Conditions.

Which is the Payment Method?

We accept wire transfers or any kind of payment method accepted through the STRIPE platform, such as credit cards. Stripe is a secure platform, and you do not need to have a Stripe account to make your payment.

Can I pay on the day?

No, sorry. We need a payment to secure the booking.
During the low season, we require full payment at least one month before the first service to confirm your booking.
During the high season, we recommend booking two to three months in advance to ensure availability.

Can I pay in US dollars or other currencies?

As a European business, all payments are accepted in euros only. However, since our payment platform is Stripe — a secure and trusted service — you can choose to pay in your own currency if preferred.

Do you offer tours in other countries?

Yes, we do! In addition to Spain, we also offer exclusive tours in Portugal and Germany. If you’re planning to visit other European destinations, feel free to contact us—we have trusted colleagues across Europe and will be happy to connect you with the best local guides.

Can I book at the last minute?

We understand that plans can change. For last-minute bookings made within two weeks or less before your first service, a 25% premium will be added to the total cost to accommodate the flexibility of your request.

Why Book With Us?

  • Best service guarantee: expert guides and hassle-free services.
  • Customer care: we prioritise your expectations.
  • Authentically local: hand-picked Tours & Experiences
  • Expert advice: Tailor-made itineraries & Travel consultations